Returns & Exchanges

At Ping Pong Virtuoso, we understand how important it is to be happy with your equipment. We’re players too, and we know that the right blade, rubber, shoes, table or accessories can make a real difference in how you train, compete and enjoy the game.

We are an authorized dealer for the brands we carry, and we stand behind the products we sell. If there is a problem with your order, we’ll do everything we reasonably can to make it right.

Changed Your Mind?

Sometimes a product simply isn’t the right choice. You may return eligible unused products in their original condition within 90 days of receipt.

To qualify for a return:

• Products must be unused, unworn and in resalable condition.

• All original packaging, labels, tags, protective films and accessories must be included.

• Product packaging must not be damaged, written on or used as the shipping box.

• You must contact us within 90 days of receiving your order to request a return authorization.

Custom and Altered Products

Products that have been customized, assembled or modified specifically for you cannot be returned unless they are defective or we made an error with your order.

This includes, but is not limited to:

• Rubbers that have been cut.

• Rubbers that have been glued or installed on a blade.

• Custom-assembled table tennis rackets.

• Blades or other products that have been modified at the customer's request.

• Personalized or specially ordered products identified as non-returnable.

If you are unsure whether a blade or rubber is right for you, we recommend contacting us before requesting assembly.

How to Make a Return

Please contact us before sending anything back.

Once your return request has been approved, we will provide you with a Return Merchandise Authorization number (RMA #) and return instructions, normally within 2 business days.

For change-of-mind returns, the customer is responsible for return shipping costs.

Once the returned merchandise has been received and inspected, we will normally process your return within 3 business days.

By default, we can issue a store credit for the full eligible product value. If you prefer a refund to your original payment method, please indicate this when requesting the return. A 10% processing fee applies to refunds to the original payment method.

Original shipping charges are non-refundable.

Defective, Damaged or Incorrect Products

We carefully inspect and package orders before shipment, but occasionally something can go wrong.

If you receive a product that is defective, damaged in transit, or different from what you ordered, please contact us as soon as possible and include photos of the product, packaging and shipping box where applicable.

We will work with you to correct the problem at our expense.

Depending on the situation, we may replace the product, provide replacement parts, or arrange another appropriate solution.

Please do not return a defective or damaged product without first contacting us.

Return Shipping for Defective or Incorrect Items

For eligible orders within Canada, we will normally provide a prepaid return shipping label when the product needs to be returned.

For international orders, we may not be able to provide a prepaid shipping label. If return shipping is required, please contact us before shipping the product so we can provide instructions and confirm the reimbursement amount.

Product Condition

Returned merchandise is inspected before a refund or store credit is issued.

Products showing signs of use, installation, play, wear, washing, alteration, missing packaging or damage caused after delivery may be refused or may not qualify for a full refund.

For footwear and apparel, please try items on indoors and keep all original tags and packaging until you decide to keep them.

For blades and rubbers, please inspect the product carefully before removing protective packaging, applying glue, cutting rubber or assembling the racket.

Before Sending a Return

Always contact Ping Pong Virtuoso and obtain an RMA number before shipping a return. Returns sent without authorization may experience processing delays or may be refused.

Please package returned products securely. Customers are responsible for merchandise until it reaches us, so we recommend using a shipping service that provides tracking.